I've been searching for some time on a possible solution to this but can only find reference to "local client not updating from cloud", which doesn't help as this is "cloud not updating from local client". An admin assistance also has access to their mailbox (not cached) and they also do not see any changes. If they check on their phone, the inbox looks different and any change that was made is not shown.
The changes they make are generally filing email away to sub folders or deleting them. They are accessing a local Outlook 365 client and any changes they make on their client are not being sync'd back up to Office 365.
Mark email as junk or block senders in Outlook.I have a client who is having issues with Office 365. Organize your inbox with Archive, Sweep, and other tools in Mobile devices options on or Outlook on the web Post questions, follow discussions and share your knowledge in the Community. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. Restart your mobile device after a few seconds, and then sync your mailbox again. Go to your mobile device and power it off completely.
In the list of connected mobile devices, select your phone, and then select Remove. If you're having trouble receiving or sending messages from your mobile device, try removing the device in the options.Īt the top of the page, select Settings > View all Outlook settings > General > Mobile devices.
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